Terms & Conditions - Please read fully before booking with us - These are relevant to both Devon Cliffs & Perran Sands

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The deposit and/or balance is non-refundable in the event of you cancelling the holiday.

Once deposit and/or balance is paid no refund can be given except for the security bond (if paid) in the event of you cancelling your holiday.

(If Covid is responsible for the park being closed we will refund any monies paid within 28 days or you can change your dates, (paying the extra or receiving a refund for the difference in price) this also includes the park being closed for any other reason and you are therefore unable to take your holiday).

We most certainly hope this would not happen, but if we need to cancel your holiday, we will refund the payment(s) you have made for your reserved date as per your completed booking form, in full within 28 days.

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If you see one of our other caravans advertised cheaper than you have paid for the caravan you are staying in,  due to last minute or cancellation and you wish to swap caravans, we can possibly swap for you at our discretion. HOWEVER we will not refund any difference in payment that you have paid.   There may also be a loss of your deposit on the original caravan that you booked.  There is a minimum £25 administration charge to swap you over.  

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Please pay balance of holiday cost plus security bond no later than strictly 12 weeks prior to holiday commence date or unfortunately we will have no option but to remarket the holiday and your deposit will be lost.

If your payment date falls on a weekend or a Bank Holiday and you need to go to a bank to process payment, it should be paid the day before or you will risk losing your holiday.

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Travel Insurance  NOTE   We highly recommend that you take out travel insurance upon booking to cover any unforeseen circumstances where you would need to cancel your holiday booking for illness, injury, self isolation, injury or accident whilst away etc. as any monies paid can not be returned.

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We most certainly hope this would not happen but if we need to cancel your holiday after you have paid your deposit but before you have paid your balance, then we will return your deposit. If we need to cancel your holiday after you have paid the full balance, we will return all monies paid within 28 days.

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Security bond will be returned 10-14 days after your departure pending no breakages or damage, beds not stripped of bed linen and left for cleaner, found to be charging your electric car from the caravan, eviction from caravan or site or any missing items including keys.  This list is not limited. You may also lose your bond if you have moved items around the caravan and not put them back - for instance changing all of our cupboard contents around in the kitchen, moving furniture and lamps - all this is chargeable by either our cleaning company or Haven to put right.  

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Please do not harass us for your bond back early - it is 10-14 days for several reasons, including sometimes damage has been reported to Haven and not us and repair or replacement has taken place without us being aware until we receive an invoice from them.  

  

In the event of damage or breakage of any item within the caravan (fixtures or fittings), please advise us as soon as possible so we can repair/replace without delay. Please note if there is any damage to the caravan that exceeds the security deposit paid & not covered by the insurance, we are within our rights to seek legal action to recover the relevant costs. Police will also be informed if we deem the damage is of a malicious nature.  Please do not let children jump on the decking furniture, if damaged you will lose your whole bond.

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Ground maintenance is only allowed by Haven, therefore we can not accept or be responsible for any complaint about weeds, paths, lighting, hedge height, trees, grass etc.  Haven are usually excellent at maintaining their parks, however sometimes, very rarely the hedges do grow and have to wait to be cut by them, the weeds are dealt with by them on a specific schedule, weeds in the sand dunes at Perran Sands are a natural occurrence and the sand dunes are protected.   Seaweed is cleared regularly from the beach at Devon Cliffs and the seaweed is protected so care has to be taken with it.  

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Please remember these are our very much loved family holiday homes, not general rentals or a 5 star hotel, please look after them for us and also for the customers that will also be using the accommodation in the future.  We travel down regularly to address any extra cleaning like the windows and decking - our cleaners do not deal with this.  

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There is strictly no smoking/electronic cigarettes/pipes/cigars allowed within the caravan. Please DO not stub your cigarettes out on the deck as it will leave melted brown marks. You will lose your bond.

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No pets are allowed. REGISTERED guide & hearing dogs (One only)  by request at our discretion, at the initial booking stage. If you have any visitors this also applies to them that their pets are not allowed inside the caravan.  If your are seen to have a pet in our accommodation by security or Haven staff you will lose your bond as we will then have to have the caravan deep cleaned in case of anyone staying with allergies

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Please ensure you adhere to the park rules at all times, as Haven have the right to ask you to leave at any time if the rules are not adhered to – we are not responsible for a refund if this happens. No hen or stag party groups please as per Haven rules. If Haven ask you to leave the park due to unacceptable behaviour, nuisance/drunkenness/fighting/shouting etc you will not be allowed to stay in our caravans again and no refund will be given.

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Our charges are for accommodation only – we can not be held responsible for any activities that are unavailable to you during your stay.   We do not include passes for the entertainment and pool - these are by separate arrangement through Haven